Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of paelements.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
F***x
Worked great! The size and shape took minimal space in my gearbox and it was able to pump out more than enough hot water for washing dishes and making hot drinks.
L***a
Heats quickly, the handle doesn’t heat up, and holds enough water for 4-5 medium sized cups of coffee/tea.
O***r
I use this with a little backpacking stove. It took about 10min to boil, but when it boiled, it really boiled. Water stayed pretty warm for about 30min. The lid could fit a bit tighter, but overall it’s great. This does not whistle when the water boils, so you have to be able to hear it or look inside.
K***e
It boils water super fast!! It’s also easy to pour without making a mess, and it doesn’t seem to discolor after use.
H***y
Looks and works great! Surprising how quickly it brings the water to the boil! Great product.
S***y
Awesome boil time. Exactly what I was looking for.
B***n
Way smaller than I thought it would be. Otherwise pleased with this, I used it on our camp stove and have used it directly on the campfire and has held up well.
G***n
Great for camping when you need more than 2 cups of coffee.
B***b
Works great! Adorable, heavy duty, fits perfectly over our camping stove to get water boiled for coffee, tea, or cocoa in under 10 minutes! Makes enough for two adult size mugs with a bit leftover.
D***y
I love it! It’s the right amount of water and it’s not a long wait for the water to heat up.
M***m
I purchased this kettle for heating water for coffee while camping. I used it directly on the wood of a burning campfire as well as on top of a portable propane grill. It handled the heat of the direct fire excellently, held its shape without issue and heated the water quickly. Awesome little kettle!
N***l
Used it for several days on a camping trip. Always heated it on a wood-fire grill. Withstood heat greatly and really maintained heat for a long time. Might purchase the propane grill to go with it.
N***y
I just gave it a test run before vacation. Used 1L of tap water. Steam in 6 Minutes, boil in 10. No leaks and didn’t deform when hot. Recommend it!
T***y
The kettle is a good product overall, it is easy to carry around when camping or backpacking, and works well. I can’t tell how much cooking time its design actually shaves off, but it seems pretty fast in boiling water. I especially like how compact it is, while allowing up to 1.5 liters capacity. For preparing coffee or tea, or ready-to-eat, just-add-water foods, it’s a great thing to have on the trail.
This one certainly seems to do the job, at a pretty good price.
K***y
Purchased the kettle due to its larger size. Really is faster than my “standard” kettle heating the same volume of water; about 30% faster just like they said. Seems to stay warm longer too but I have not measured that. Handle stays cool to the touch. Durable and solid enough for any camping use yet compact and lightweight.